Effective Date: 19th June, 2025

1. Information We Collect

We collect only the information we need to fulfill orders, respond to inquiries, and provide support. This may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order details
• IP address and browser data (used for analytics and security)
  
  

We do not store or process payment card details. Payments are handled securely through trusted third-party gateways.

2. How We Use Your Information

We use the information we collect for:

• Processing and shipping your orders
• Communicating with you about your order or product inquiry
• Providing support and resolving issues
• Sending important updates (e.g., shipping notices or changes to services)
• Improving our website performance and customer experience
  
  

We don’t sell, rent, or trade your personal information with any outside party.

3. Email Communication

If you contact us or place an order, we may email you to confirm your order or reply to your questions. We may also send occasional emails with product updates or relevant info. You can unsubscribe at any time by contacting us directly.

4. Cookies & Website Analytics

We may use cookies to improve the performance of our website and help understand how visitors interact with it. These cookies do not personally identify you.

If you prefer not to accept cookies, you can adjust your browser settings to block or delete them. However, this may impact how our site works for you.

5. Data Security

We take reasonable steps to keep your information safe from unauthorized access or misuse. Our site is hosted on secure servers, and we work with payment processors who comply with industry standards for data protection.

6. Third-Party Services

Some parts of our website or ordering process may involve third-party services (such as payment gateways or shipping providers). These services have their own privacy policies, and we are not responsible for how they handle your data.

7. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.

8. Your Rights

If you want to review, correct, or delete your personal information, contact us using the details below. We’ll respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date. Continued use of our website or services after changes are made means you accept the updated policy.

10. Contact Us

If you have any questions about this policy or your personal information, please contact us:

TapeSplice by Sierra Electronics
2774 Agua Fria St
Santa Fe, NM 87505
Email: sales@tapesplice.com
Phone: +1 (505) 424 – 1209